Refund Policy of Crust & Crumble Pizzeria
Last updated: April 01, 2023
Thank you for your purchase from Crust & Crumble Pizzeria. If you are not entirely satisfied with your order, we're here to help. Below is our refund policy that applies for purchases made through our website, silvershoreline.site, or at our physical location at Via Tribunali, 32, Napoli, 80138, Italy.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must also be in the original packaging. Please keep the receipt or proof of purchase.
Refund Process
To initiate a refund, please contact us at our +39 081 459 774. Our customer service team will guide you through the steps and provide you with the necessary information to return your product.
Once we receive your return, we will inspect the item and notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at +39 081 459 774. We will arrange a return and full refund or exchange for such items. Please note that products need to be reported within 7 days of receipt.
Non-Returnable Items
Some food items are non-returnable unless they are delivered in a condition that is unfit for consumption. Non-returnable items include gift cards and some health and personal care items.
Exchanges
If you need to exchange it for the same item, send us an email at and send your item to our physical address at Via Tribunali, 32, Napoli, 80138, Italy.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our returns and refunds policy, please contact us at +39 081 459 774.
Changes to This Policy
Crust & Crumble Pizzeria reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make substantial changes to this policy, we will notify you here that it has been updated.